Equentity LLC has technical support staff available to assist customers 24 hours per day. Our technical support staff have access to our servers at the root level, and all technical support staff members are trained to handle Level 3+ critical/emergency response issues on all of our hardware.
Many hosting companies employ less knowledgable support staff and train them to escalate issues for which they are not prepared. At Equentity LLC, your tickets are handled by professionals, from start to finish!